Client Service Officer
We are looking for a proactive and customer service focused person to join our Administration Team. The successful applicant will be committed to providing high quality administrative support to our Accountants and Partners.
About the role
Based in our Coffs Harbour office, you will step into a varied administration role (internally known as a Client Service Coordinator). You’ll be liaising with staff and clients, supporting our accounting team, and ensuring smooth delivery of services. No two days will be the same!
Key Responsibilities
- Provide general administration support including phone and email communication
- Deliver exceptional client service to internal and external stakeholders
- Work closely with Partners, Managers and Accountants
- Maintain regular contact with clients (in person and over the phone)
- Set up new clients and update details in databases and portals
- Support Accountants to ensure work meets quality standards
- Provide administrative support to the wider team and Office Manager
- Manage documentation and records
- Schedule client appointments
- Check MyGov and ATO portals
- Assist with ad hoc administration tasks
About You
You are a professional who aligns with our CARE values (Collaboration, Agility, Respect and Enthusiasm) and wants to grow within a supportive team environment. Ideally, you bring:
- Prior experience in administration or client services (a positive attitude matters more than experience)
- Strong attention to detail and accuracy
- Customer service experience
- Proficiency in MS Office, Outlook, Teams/Zoom; MYOB experience is an advantage
- Confident written and verbal communication skills
- Ability to multitask and thrive in a fast‑paced environment
- Eagerness to learn and develop new skills
- High level of personal presentation and professionalism
- Organised, with strong planning skills
- Client‑focused with a helpful and positive attitude
About Moore Australia
About Moore Australia
Moore Australia is a leading independent network of accountants, auditors, and advisors with firms across Australia. Locally, we have 26 partners and 220+ professionals in six offices across Queensland and Northern New South Wales.
We provide a comprehensive suite of audit, tax, accounting and consulting services. Working with a diverse portfolio of privately owned businesses of all sizes, high net wealth individuals, ASX listed companies and more, we service clients across Australia and internationally, delivering a tailored approach to suit their needs.
Why join us?
Why Join Us?
We help our team members create the career they desire and offer additional benefits such as:
- Opportunity to learn and develop
- Regular social events, lifestyle benefits and activities
- Connection to a Global network, with local benefits in a stable long-established firm
- A vibrant and fun working environment
- Birthday leave and Community Leave
How to Apply
How to Apply
Click APPLY and you will be taken through to our Talent Management System to complete your application.
Once there, you will be prompted to answer a few simple questions and upload your cover letter & resume. To give yourself the best opportunity to progress your application, please outline in your cover letter how your skills and experience meet the role requirements.
You must have the right to live and work in Australia to apply.
For a confidential discussion about this position please contact the HR Team on 07 3287 2266.
We look forward to potentially meeting you!
Life at Moore Australia
2027 Graduate Accountant
Join a progressive firm with a rewarding environment and culture. We are currently recruiting for our 2027 Graduate Program.
When you secure a graduate position with Moore Australia you get:
- More access to team members and senior leaders
- More opportunities to contribute directly to clients on real projects
- More exposure to local and global accounting practices
- More chances to shine
- More people in your firm know your name
Commencing in early February 2027, the Moore Australia (QLD/NNSW) graduate program helps you take ownership of your career with:
- Tailored 17-week one-on-one mentor program
- Maximum hands-on client service experience
- An inspiring career-growth progression in an established and reputable firm
- Support to complete CA or CPA qualification
- Great work / life balance
- Direct access to senior leaders and partners
What are we looking for?
Someone that:
- Thrives when challenged
- Works collaboratively to create impressive results
- Aspires to make a difference at work
- Wants to be rewarded and recognised for your contribution
- Looks to build lasting professional and personal connections
- Motivated and passionate to work with others to make a difference to our clients
If you are motivated and your goals for the future are working within a team who has enthusiasm and a passion for support and collaboration in an environment you can thrive in, then let’s begin to create the career you want.
About Moore Australia
Moore Australia is a leading independent network of accountants, auditors, and advisors with firms across Australia. Locally, we have 26 partners and 220+ professionals in six offices across Queensland and Northern New South Wales.
We provide a comprehensive suite of audit, tax, accounting and consulting services. Working with a diverse portfolio of privately owned businesses of all sizes, high net wealth individuals, ASX listed companies and more, we service clients across Australia and internationally, delivering a tailored approach to suit their needs.
How to Apply
The Moore Australia (QLD/NNSW) Graduate Program welcomes applications from students in their final year or have recently completed a Bachelor of Commerce (Accounting), Business (Accounting) or Commerce/Law with an Accounting major.
- You will need to submit a cover letter, resume and copy of your academic transcript
- Applications will only be accepted online
You must have the right to live and work in Australia to apply.
We are large enough to support. The right size to care.
Senior Accountant
About the role
Are you an experienced Senior Accountant looking to progress your career? We are looking for a Senior Accountant to join our team in Coffs Harbour. This role will see you working with a fun and valued driven team. If you enjoy all aspects of accounting and helping clients, this job is for you! This is a fantastic opportunity for someone who wants a variety of client work and to feel supported to do their best each day.
As a Senior Accountant based in our Coffs Harbour office you will complete client work across a range of accounting, compliance, and advisory services. You will be entrusted to provide the best possible service to our diverse range of clients.
You will have the opportunity to:
- Completing client work across a range of accounting, compliance, and advisory services
- Accounts preparation, annual returns, BAS preparation, trusts/companies
- Monitoring client management reports for underlying business improvement issues
- Taxation services including researching and concluding tax issues, verifying financial results and analyse income and expenditure, prepare & check tax returns and gather and manage FBT system (information gathering, completion and calculation procedures).
- Preparing and review individual, company, trust, partnership tax returns and financial statements.
- Maintaining and producing financial reports using Xero, MYOB and Reckon.
What we can offer you
We help our team members create the career they desire and offer additional benefits such as:
- Opportunities to mentor staff.
- Significant opportunity for career growth and career progression.
- Access to training and development.
- Generous study support.
- Birthday Leave and Community Leave.
- Values-driven corporate culture and activities program.
- Regular social events, lifestyle benefits and activities.
About You
You are a professional individual who aligns with our CARE values (Collaboration, Agility, Respect, Enthusiasm), someone who wants to add value to a team and firm looking to make the right move for their career, ideally possessing the following highly desirable attributes:
- 3 years’ experience in professional services in a mid-tier firm
- Hold or working towards a CA/CPA qualification (desirable)
- Experience with Xero, MYOB and Reckon
- Technical skills in relation to accounting, compliance and advisory (including due diligence)
- Strong communication skills
- A Can-Do, client focused attitude
- Deadline driven with sharp attention to detail
- Able to work independently and as part of a team
- Great at building rapport and trust with team members and clients
About us
About us
Moore Australia is a leading independent network of accountants, auditors, and advisors with firms across Australia. Locally, we have 26 partners and 220+ professionals in six offices across Queensland and Northern New South Wales.
We provide a comprehensive suite of audit, tax, accounting and consulting services. Working with a diverse portfolio of privately owned businesses of all sizes, high net wealth individuals, ASX listed companies and more, we service clients across Australia and internationally, delivering a tailored approach to suit their needs.
How to Apply
How to Apply
Click APPLY NOW and you will be taken through to our Talent Management System to complete your application.
Once there, you will be prompted to answer a few simple questions and upload your cover letter & resume. To give yourself the best opportunity to progress your application, please outline in your cover letter how your skills and experience meet the role requirements.
You must have the right to live and work in Australia to apply.
For a confidential discussion about this position, please contact the HR Team on 07 3287 2266.
We look forward to potentially meeting you!