Client Service Officer
We are looking for a proactive and customer service focused person to join our Administration Team. The successful applicant will be committed to providing high quality administrative support to our Accountants and Partners.
About the role
Based in our Coffs Harbour office, you will step into a varied administration role (internally known as a Client Service Coordinator). You’ll be liaising with staff and clients, supporting our accounting team, and ensuring smooth delivery of services. No two days will be the same!
Key Responsibilities
- Provide general administration support including phone and email communication
- Deliver exceptional client service to internal and external stakeholders
- Work closely with Partners, Managers and Accountants
- Maintain regular contact with clients (in person and over the phone)
- Set up new clients and update details in databases and portals
- Support Accountants to ensure work meets quality standards
- Provide administrative support to the wider team and Office Manager
- Manage documentation and records
- Schedule client appointments
- Check MyGov and ATO portals
- Assist with ad hoc administration tasks
About You
You are a professional who aligns with our CARE values (Collaboration, Agility, Respect and Enthusiasm) and wants to grow within a supportive team environment. Ideally, you bring:
- Prior experience in administration or client services (a positive attitude matters more than experience)
- Strong attention to detail and accuracy
- Customer service experience
- Proficiency in MS Office, Outlook, Teams/Zoom; MYOB experience is an advantage
- Confident written and verbal communication skills
- Ability to multitask and thrive in a fast‑paced environment
- Eagerness to learn and develop new skills
- High level of personal presentation and professionalism
- Organised, with strong planning skills
- Client‑focused with a helpful and positive attitude
About Moore Australia
About Moore Australia
Moore Australia is a leading independent network of accountants, auditors, and advisors with firms across Australia. Locally, we have 26 partners and 220+ professionals in six offices across Queensland and Northern New South Wales.
We provide a comprehensive suite of audit, tax, accounting and consulting services. Working with a diverse portfolio of privately owned businesses of all sizes, high net wealth individuals, ASX listed companies and more, we service clients across Australia and internationally, delivering a tailored approach to suit their needs.
Why join us?
Why Join Us?
We help our team members create the career they desire and offer additional benefits such as:
- Opportunity to learn and develop
- Regular social events, lifestyle benefits and activities
- Connection to a Global network, with local benefits in a stable long-established firm
- A vibrant and fun working environment
- Birthday leave and Community Leave
How to Apply
How to Apply
Click APPLY and you will be taken through to our Talent Management System to complete your application.
Once there, you will be prompted to answer a few simple questions and upload your cover letter & resume. To give yourself the best opportunity to progress your application, please outline in your cover letter how your skills and experience meet the role requirements.
You must have the right to live and work in Australia to apply.
For a confidential discussion about this position please contact the HR Team on 07 3287 2266.
We look forward to potentially meeting you!
Life at Moore Australia
Client Service Officer
At Moore Australia, we are committed to building a culture of inclusivity and respect, where everyone is valued and treated with fairness. We encourage individuals of Aboriginal and Torres Strait Islander heritage, those with disabilities, people from diverse cultural backgrounds, and members of the LGBTIQA+ community to apply.
About the role
We are seeking a high-performing Client Service Officer to join the Moore Australia team in our Adelaide office. If you are looking for a challenge, enjoy client contact and working as an integral part of a team, this role would be ideal for you.
You will be responsible in assisting the Business Advisory Services team with all client interactions and compliance requirements. This includes a broad range of activities, including:
- Maintaining the accuracy of our client base through adding new clients and changing client details, including advising both the ATO and ASIC of the same;
- Attending to all corporate compliance obligations for the team’s client base;
- Co-ordinate the formation of new companies, trusts and SMSF’s;
- Preparing client engagement letters, creating client jobs in our practice management system, and scheduling the inflow of annual compliance work;
- Assist with client job workflow management;
- Preparation of client packs for electronic sending for all job types;
- Assist with the preparation and sending of client fee invoices;
- Managing the flow of client correspondence, ensuring all time critical obligations are met;
- Administrative support, including management of ATO lodgement program for the team;
- Attending to all other administrative matters as requested by the team.
About You
Important personal attributes required for success in this role are:
- Previous Client Service Officer experience in a Professional Services business, ideally public practice;
- The ability to complete tasks autonomously and on time;
- A customer first approach;
ability to build a strong relationship with clients; - A positive “can-do” attitude and the desire to contribute to the team;
- A strong alignment with the firm’s core values;
- High quality written and verbal communication skills;
- Attention to detail, with the initiative to deal with situations as they arise;
- Experience with professional services practice management systems (but not essential);
- Working knowledge of Microsoft Office Suite.
To apply for this position, you must have the right to live and work in Australia.